Repair Services

Full repair service for all our products.

1) DOWNLOAD AND PRINT THE REPAIR REQUEST FORM
Click here to download the form ->

Fill in the form with all your details as far as the shipment and give us a detailed description of the problem detected . Send a copy by email to info@prismaelectronics.com and only after our confirmation you can activate the procedure.

2) SHIPMENT
Send your package to our address : 

Prisma Electronics srl
Via Ada Negri, 11
64025 Pineto ( TE ) – ITALY
Phone : +39 085 9143163

If you want, we can send our courier to withdraw your instrument.
Cost of the withdraw with Prisma Electronics courier :

• € 25.00 for Europe
• € 35.00 for extra Europe

As far as shipments from outside Europe, if you use your own courier, it is important to check that the customs clearance procedure should not be entrusted to Italian Post service.

Send your product with a resistant package and with the form inside with all your details.

3) ASSESMENT AND REPAIR

The PRISMA ELECTRONICS Service Center will assess your product and send you a quotation.
The repair process for your product will begin after the payment.

If the assessment shows that PRISMA ELECTRONICS is responsible for the product’s issue under warranty, your product will be repaired or replaced for free.

4) RECEIPT OF YOUR PRODUCT

The PRISMA ELECTRONICS Service Center will send the repaired or replacement product to your address.
Shipping cost :

• € 25.00 for Europe
• € 35.00 for Extra Europe